Privacy policy

Website Owner Identity.

Name: Cellx one, S.L. (hereinafter, “CellXone”)

Tax Identification Number (NIF): B–23971476

Address: c/ Santa Barbara 8 – 1, Sa Cabaneta, 07141, Marratxi (Balearic Islands, Spain)

Domain: www.cellxone.com

Contact Email: datos@cellxone.com

1.1. Our privacy policy applies to the processing by CellXone of personal data of any User, our suppliers, partners and/or related third parties.

1.2. At CellXone we consider "personal data" to be any type of information that, by itself or in combination with other information, identifies or allows for the identification of individual persons. Information such as, for example, first name, last name, postal address, email address or phone number, among others.

1.3. Based on the principle of data minimization, the data collected by CellXone for subsequent processing will always respond to criteria of adequacy, relevance, and limitation, so that its use is strictly necessary according to the purposes for which it has been collected and processed, and always respecting the User's wishes.

1.4. The data that may be subject to processing by CellXone will be classified into the following categories:

  • 1.4.1. User Data: this is the set of information consisting of contact details (such as first and last name), age, payment behavior, as well as any type of information collected, where applicable, through CellXone's inquiry and customer service channels (for example, claims or inquiries related to them), including information obtained through visits to CellXone's websites, as well as User interactions with CellXone, whether by phone (in which case calls may be recorded), through its social networks (via User comments on official CellXone profiles and/or through User participation in giveaways, promotions, and other promotional activities developed by CellXone) or other official applications or media.
  • 1.4.2. CellXone product or service data: type of CellXone products or services that have been contracted by the User through its website, by phone, or through any other official means (physical or virtual) enabled for this purpose.
  • 1.4.3. Web visit data: data regarding the public IP address of each connection made by the User, including the date and time of connection, DNS query, web pages consulted or applications used by the User for access, User behavior on the website (for the purpose of correcting errors in online development and enabling more appropriate and comfortable browsing for the User), time spent browsing, as well as data relating to devices and browsers used by the User.

1.5. In addition to the above, CellXone informs that contracting its products and services could involve the processing of other categories of data not included in this list. In such case, the User will have the right to be informed under the specific privacy conditions for each of the affected products or services, and their consent will be gathered, if required, in accordance with applicable regulations.

1.6. Furthermore, CellXone informs that when purchasing or inquiring about any of its services or products, the User will have the option to subscribe to periodic communications and/or newsletters (sent electronically and/or in writing, among other means) regarding CellXone services and/or products and third parties with whom the latter collaborates. Subscription will be voluntary, and the User may unsubscribe at any time without needing to justify their decision. In this way, through voluntary subscription, CellXone may collect and process the User data described above for commercial promotion purposes of its own products and services and/or third-party products in collaboration with CellXone.

1.7. Likewise, CellXone informs that processed data may be anonymized in compliance with all guarantees established by applicable legislation, as well as other permitted measures. In this regard, note that personal data protection principles do not apply to information provided anonymously (such as, for example, information provided in rating surveys, comments, etc.).

1.8. The data controller directly responsible for processing personal data collected and processed will be CellX one, S.L., registered office at calle Santa Barbara 8 – 1, Sa Cabaneta, Postal Code 07141, Marratxi (Balearic Islands), Tax Identification Number (NIF) B–23971476, owner and administrator of the domain name www.cellxone.com. To contact CellXone, you can do so via the following email: datos@cellxone.com.

1.9. In order to comply with applicable legislation, it may be necessary to disclose the User's personal data to public institutions or other control authorities as a consequence of legal obligations of CellXone. Likewise, third parties may also have access to the User's personal data under the terms established in this Privacy Policy.

1.10. CellXone will process the User's personal data for internal management, centralizing data processing for efficient management. Where appropriate, control, management, and data usage policies will be implemented for internal processes relating to customers, suppliers, and commercial partners, as well as for executing other specific tasks.

1.11. CellXone is especially committed to the privacy of Users in general, and its customers in particular. For this reason, any data collected by CellXone through its website will only be used for the purpose requested by the User and provided for in this privacy policy. Thus, unless express consent is given, the User will not receive commercial communications from CellXone or third parties, and their data will not be transferred to third-party companies at any time.

1.12. At CellXone we collect and process User data so that the provision of our services and sale of our products are as transparent, efficient, complete, and confidential as possible, but above all, so that the User experience remains completely satisfactory. Therefore, and to achieve other permitted and authorized purposes under the terms informed in this privacy policy, the reasons why CellXone collects and processes User data include, among others, the following:

  • 1.12.1. In order to establish a direct communication channel with the User to inform them about different matters (among others, for example, new products, special offers, or, where appropriate, communication of incidents and/or related issues).
  • 1.12.2. In case of subscribing to our communications and/or newsletters, with the purpose of keeping the User informed at all times about our products and services, as well as holding giveaways.
  • 1.12.3. Through the information collected from the User's personal data, CellXone can design future campaigns and projects aimed at faithfully satisfying the specific needs of each User.
  • 1.12.4. Improving the quality of technical and commercial support, as well as verifying User satisfaction, through telematic channels or by recording User calls to customer service numbers enabled for this purpose, or calls made from CellXone or any company authorized by it.
  • 1.12.5. Preparation of statistics, surveys, or market studies aiming to evaluate the quality of the product or service provided by CellXone, as well as decision-making regarding User experience.
  • 1.12.6. Maintaining the security of electronic communications networks and services, detecting technical faults or errors in the transmission of electronic communications, as well as any processing necessary for proper service provision by CellXone across its various channels (physical or electronic).
  • 1.12.7. Detecting or preventing abusive or fraudulent use of services.
  • 1.12.8. Any other purpose that is mandatory and necessary in accordance with applicable legal provisions.

1.13. Additionally, during the period of the relationship established between CellXone and the User, other data may be incorporated for these or other purposes, in which case the User will be duly informed at the time of collection (for example, through various commercial support channels, whether physically, online, or in forms completed on the website).

1.14. CellXone is not responsible for the use of false, inaccurate, incomplete, or out-of-date data provided by the User.

1.15. The User guarantees to both CellXone and third parties the quality of the information provided. That is, that the data and information provided are real, truthful, updated, and belong to the User and not to third parties. Therefore, by submitting their personal data to CellXone, the User guarantees and accepts responsibility, both towards CellXone and third-party collaborators of CellXone, that said data is true and complies with said principle of quality and truthfulness. In any case, providing false or outdated data is prohibited.

1.16. Where applicable, the User must always identify themselves with their personal email address and with true and current data.

1.17. CellXone informs the User that, in compliance with the principle of limitation of the retention period, collected data will be processed solely and exclusively for the time necessary and for the purposes for which it was collected at any given time. It will therefore be maintained in a form that permits identification of data subjects for no longer than is necessary for the purposes of personal data processing.

1.18. Accordingly, CellXone has established the following retention periods, which will depend on the type of User data and will apply unless a different period has been specified in this privacy policy or in the terms of service of each product and service CellXone may offer:

  • 1.18.1. Customer Data: data will be stored for the duration of the contractual relationship plus a maximum additional period of four (4) years after contract termination, pursuant to the Civil Code and corresponding tax regulations.
  • 1.18.2. User Data: data will be stored for a period of twelve (12) months, unless it constitutes information necessary for the provision of services requested by the User themselves, such as subscriptions to periodic communications or newsletters (in which case it will be retained indefinitely until the User requests voluntary unsubscription from the service).
  • 1.18.3. Data on potential products or services provided by CellXone and its collaborators: data will be stored for the duration of the relationship established between CellXone and the User plus a maximum additional period of four (4) years after the end of said relationship, pursuant to the Civil Code and corresponding tax regulations.
  • 1.18.4. Traffic, web visit, and location data: data will be retained for a period of twelve (12) months.

1.19. We inform you that data provided to CellXone will generally not be transferred to other individuals or companies for use for their own purposes.

1.20. Notwithstanding the above, as a consequence of products and services provided by CellXone and agreements it may have with collaborating business partners, third parties linked to CellXone's activities may have access to the User's personal data (for example, collaborating business partners producing products in collaboration with CellXone, insurance entities, IT technical providers, marketing and digital agencies, authorized representatives, anti-fraud agencies and offices, regulatory authorities, government agencies, and control authorities, among others).

1.21. Access by third parties to User personal data due to their link with CellXone is governed by agreements signed to regulate the conditions under which access and processing of User personal data will take place, ensuring processing strictly for the purpose indicated by CellXone. Thus, those third parties may act as data processors and will be contractually bound to comply with their legal obligations as processors, maintaining confidentiality and secrecy of the information.

1.22. In the event that such third parties have access to User personal data, CellXone will implement technical, organizational, and contractual measures necessary to ensure that personal data is only processed to the extent required by the processing carried out by such third parties or the consent granted.

1.23. If CellXone requires further processing of User personal data for a purpose other than those set out in this privacy policy, the User will be informed beforehand, including all legally required information and the intended purposes for such processing.

1.24. CellXone is dedicated to ensuring the security and confidentiality of personal data and information of any User. To this end, when necessary, CellXone will implement security measures and technical means to prevent its loss, misuse, or unauthorized access.

1.25. CellXone may update this privacy policy at any time for business reasons, notifying the User if such update involves a substantial change. Therefore, Users are recommended to review this policy periodically.

1.26. The use of any of our services through any of our channels (whether electronic or in writing) once this change has been communicated or occurred will imply knowledge thereof by the User under the terms set out in the newly published privacy policy.

1.27. CellXone's privacy policy consists of this document as well as the specific privacy conditions of each product and/or service that CellXone may offer, which will complement and be interpreted consistently and systematically, respecting, in any case, the User's choice regarding the general treatments included herein, without affecting the specific terms of any contracted services.

1.28. CellXone has structured the necessary resources for the protection and security of User personal data. For any questions, the User should contact datos@cellxone.com.

1.29. Likewise, in accordance with applicable regulations, CellXone informs that through the aforementioned email address datos@cellxone.com, or by postal mail sent to CellXone's registered office, the User, attaching a copy of their National Identity Document (DNI) or passport, may exercise the following rights:

  • 1.29.1. Access: allows the data subject to obtain information on whether CellXone is processing personal data concerning them and, if so, the right to obtain information about their personal data subject to processing.
  • 1.29.2. Rectification: allows correcting errors and modifying data that turns out to be inaccurate or incomplete.
  • 1.29.3. Erasure: allows data to be deleted and cease to be processed by CellXone, unless there is a legal obligation to retain it and/or other legitimate grounds for processing by CellXone do not prevail. For example, when personal data is no longer necessary in relation to the purposes for which it was collected, the User may request deletion of such data without undue delay.
  • 1.29.4. Restriction: under legally established conditions, allows data processing to be paused, preventing future processing by CellXone, which will only retain it for the exercise or defense of legal claims.
  • 1.29.5. Objection: in certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. CellXone will cease processing the data, except for compelling legitimate grounds, or the exercise or defense of potential claims.
  • 1.29.6. Data Portability: allows the data subject to receive their personal data and transmit it directly to another controller in a structured, commonly used, and machine-readable format. To exercise this right, the User must provide a valid email address.

2. Applicable Law and Jurisdiction

2.1. The relationship between CellXone and the User shall be governed by current Spanish regulations, and any dispute shall be submitted to the Courts and Tribunals of the User's domicile.